Last week

To be honest I really appreciate your…

To be honest I really appreciate your staff especially Jack. Both of them are very quick answering the phone. Jack was so patience,understable and helpful. Therefore I told my sister in USA that your travel agent is quite impressive and also my friends in Leicester and they want me to keep the name of your agent. Keep it up always.

Lorenzo Bacus

Last week

Jack was very helpful

Jack was very helpful. Found an excellent deal to fly to South Africa at Xmas!! Helped out and found a way to deal with s tricky financial situation.

Claire

2 weeks ago

Great customer service

Spoke to Mason in regards to flights for my holiday. He was friendly and very polite. He gave me a great deal on my flight for my holiday. He explained everything very clearly without any sales pressure. The website is easy to use too.

Nahruma

2 weeks ago

Excellent service

Excellent service. Very fast and efficient.- Kudos to Erik

Rapik

3 weeks ago

excellent customer service.

excellent customer service.

Ashraf Musa

3 weeks ago

Great service provided by Mason,5 star

Great service provided by Mason,5 star

Wayne Artwell

3 weeks ago

Very helpful staff

Very helpful staff. Helped me all through out the process and they can also give you a lot if options and cheaper prices

Miriam

Last month

Good customer service from Mickey

Good customer service from Mickey. I did not encounter any problem with him. My only problem was the penalty for moving my flight. The charges including the admin fee were very hight. They charged me £486 pounds just to change my flight from April to August. The original price of the ticket is £855 pounds. I can't believe it was that high.

Peachy Ramos

Last month

Not traveled yet but booked 3 flights…

Not traveled yet but booked 3 flights ticket at a good price to London to Thailand. Had a little misunderstanding with Harry regarding the booking ticket of my daughter. To resolve this issue I had to talk with 2 different duty manager Rex and Shane and the customer service was totally Incompetent. Rex give me 24h to accept he's offer or pass the deadline will lost my booking fly reservation . Shane was worse he give me an 1h for the same offer.With both of them I could not talk or express myself and it was so frustrating.I really feel I didn't have any choice as there both give me an ultimatum. So I call back Harry and explain the situation Harry understood perfectly. He apologize on behalf of his manager and assured me in professional manner that he will resolve the solution and he did. So I accept the offer of his duty managers I pay the full amount of my booking ticket and finally we did process in my final booking confirmation.I just had to wait 72h to receive my E-ticket via e-mail. But 2 days later Harry call me and told that the 3 plan ticket I bought was over book and there will be proceed to a full refund. I was devastated all year hard work to pay this special holiday for my family was vanish in a second and the only thing I did was to take the deal that Rex and Shane (duty manager) offer me and now I find myself been penalizing because there toke my money with out checking if the plan was over booking or not. I was so upset I beg and beg Harry to find a solution and again is excellent customer service was incredible, he's communication skill was beyond my expectation. He call me back and offered me no one but two solutions.I chose the first solution and he make sure that I will receive my E-ticket with in 2h the same day, that also he will refund me £200 for the inconvenient experience I had with his duty manager and a hotel voucher for one night wish it was part of the deal. It was my first experience with Flightoffice and was thinking it will be my last but Harry make me change my view and my opinion regarding your company and make me understand that some time, we should not judge a company to quickly because of some staff member who doesn't know how to do there job properly with a professional manner. So Harry thank you again this is not enough stars to rate you in that website but I give you 10 starts with a mention HIGHLY RECOMMENDED and if I can make a suggestion to the CEO of FlightOffice that will be to put you in charge as a duty manger.

Francine

Last month

got excellent and fast service

got excellent and fast service

Andrew

Last month

Eric has been brilliant

Eric has been brilliant

Brian Allen

Last month

I recommend!the staff try help very…

I recommend!the staff try help very fast and well!

Pedro Domingues

Last month

Excellent booking experience with MIKE…

Excellent booking experience with MIKE and good prices on the flights to NY.

Liz Irwin

2 months ago

Trustpilot has provided good services…

Trustpilot has provided good services to me though it is my first time to book my flight through this company, their level of service is excellent.

Sewa Haru

2 months ago

Eric is an asset and a star staff to…

Eric is an asset and a star staff to the company. He helped me to arrange my Lagos flight with the best of options and tickets dispatched to me within 24 hours. His communication skills and update is "one of a kind". I will recommend the company to anyone and I already requested travel quotes for 5 . Thanks Eric

Ola